:root{--bg: #f5f6fa;--white: #ffffff;--surface: #ffffff;--border: #e5e7eb;--border-light: #f0f0f0;--text: #1a1a2e;--text-secondary: #6b7280;--text-muted: #9ca3af;--primary: #4f46e5;--primary-light: #eef2ff;--success: #22c55e;--success-bg: #dcfce7;--warning: #f59e0b;--warning-bg: #fef3c7;--danger: #ef4444;--danger-bg: #fef2f2;--danger-text: #dc2626;--info: #3b82f6;--info-bg: #eff6ff;--orange: #f97316;--orange-bg: #fff7ed;--font: "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;--radius: 12px;--radius-sm: 8px;--shadow: 0 1px 3px rgba(0,0,0,.06)}*{margin:0;padding:0;box-sizing:border-box}body{font-family:var(--font);background:var(--bg);color:var(--text);min-height:100vh;font-size:14px}.top-nav{background:var(--white);border-bottom:1px solid var(--border);padding:0 2rem;height:56px;display:flex;align-items:center;justify-content:space-between;position:sticky;top:0;z-index:100}.top-nav-brand{font-weight:700;font-size:1.05rem}.top-nav-breadcrumb{font-size:.8rem;color:var(--text-muted)}.top-nav-breadcrumb span{color:var(--text);font-weight:600}.info-banner{background:var(--primary-light);border:1px solid #c7d2fe;border-radius:var(--radius);padding:1rem 1.25rem;margin:1.25rem 1.5rem 0;display:flex;align-items:flex-start;gap:.75rem}.info-banner-icon{width:28px;height:28px;background:var(--primary);border-radius:50%;display:flex;align-items:center;justify-content:center;color:#fff;font-size:.85rem;flex-shrink:0;margin-top:2px}.info-banner h3{font-size:.9rem;font-weight:600;margin-bottom:.25rem}.info-banner p{font-size:.8rem;color:var(--text-secondary);line-height:1.5}.opportunity-layout{display:flex;margin:1.25rem 1.5rem;height:calc(100vh - 120px);min-height:600px}.resident-list-panel{width:310px;min-width:310px;background:var(--white);border:1px solid var(--border);border-radius:var(--radius) 0 0 var(--radius);display:flex;flex-direction:column;overflow:hidden}.resident-list-header{padding:1rem 1.25rem;border-bottom:1px solid var(--border)}.resident-list-header h2{font-size:.95rem;font-weight:700;margin-bottom:.75rem}.filter-row{display:flex;gap:.5rem}.filter-select{flex:1;padding:.4rem .6rem;border:1px solid var(--border);border-radius:var(--radius-sm);font-size:.8rem;background:var(--white);color:var(--text);font-family:var(--font)}.resident-list-items{flex:1;overflow-y:auto}.resident-item{padding:.875rem 1.25rem;border-bottom:1px solid var(--border-light);cursor:pointer;transition:background .1s}.resident-item:hover{background:#fafbfc}.resident-item.active{background:var(--primary-light);border-left:3px solid var(--primary)}.resident-item-name{font-weight:600;font-size:.875rem;margin-bottom:.125rem}.resident-item-meta{font-size:.75rem;color:var(--text-muted);margin-bottom:.5rem}.resident-item-tags{display:flex;flex-wrap:wrap;gap:.375rem}.tag{display:inline-flex;align-items:center;padding:.15rem .5rem;border-radius:4px;font-size:.675rem;font-weight:600;white-space:nowrap}.tag-danger{background:var(--danger-bg);color:var(--danger-text)}.tag-warning{background:var(--warning-bg);color:#b45309}.tag-info{background:var(--info-bg);color:#1d4ed8}.tag-success{background:var(--success-bg);color:#15803d}.tag-orange{background:var(--orange-bg);color:#c2410c}.tag-critical{background:var(--danger);color:#fff;padding:.2rem .6rem;border-radius:4px;font-size:.7rem}.tag-caretype{background:#f0fdf4;color:#166534;border:1px solid #bbf7d0}.detail-panel{flex:1;background:var(--white);border:1px solid var(--border);border-left:none;border-radius:0 var(--radius) var(--radius) 0;overflow-y:auto}.detail-empty{display:flex;align-items:center;justify-content:center;height:100%;color:var(--text-muted);font-size:.9rem}.detail-header{padding:1.5rem 2rem;border-bottom:1px solid var(--border);display:flex;align-items:flex-start;justify-content:space-between}.detail-header-left{display:flex;align-items:center;gap:1rem}.detail-avatar{width:56px;height:56px;border-radius:50%;background:var(--primary-light);color:var(--primary);display:flex;align-items:center;justify-content:center;font-weight:700;font-size:1.2rem}.detail-name{font-size:1.25rem;font-weight:700}.detail-name .nickname{color:var(--text-muted);font-weight:400}.detail-subtitle{font-size:.8rem;color:var(--text-secondary);margin-top:.2rem}.detail-subtitle .tag{margin-left:.5rem}.detail-header-right{display:flex;flex-direction:column;align-items:flex-end;gap:.5rem}.churn-badge{display:inline-flex;align-items:center;gap:.375rem;padding:.375rem .75rem;border-radius:999px;font-size:.75rem;font-weight:600}.churn-high{background:var(--danger-bg);color:var(--danger-text)}.churn-medium{background:var(--warning-bg);color:#b45309}.churn-low{background:var(--success-bg);color:#15803d}.detail-content{padding:1.5rem 2rem}.metrics-section h3{font-size:.95rem;font-weight:700;margin-bottom:1rem}.metrics-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:1rem;margin-bottom:2rem}.metric-card{background:var(--bg);border:1px solid var(--border);border-radius:var(--radius-sm);padding:1rem;text-align:center}.metric-card .metric-label{font-size:.7rem;color:var(--text-muted);text-transform:uppercase;letter-spacing:.03em;margin-bottom:.5rem}.metric-card .metric-value{font-size:1.75rem;font-weight:700}.metric-card .metric-value.good{color:var(--success)}.metric-card .metric-value.fair{color:var(--warning)}.metric-card .metric-value.poor{color:var(--danger)}.metric-card .metric-value.na{color:var(--text-muted)}.metric-card .metric-sublabel{font-size:.7rem;color:var(--text-muted);margin-top:.25rem}.bbq-section{margin-bottom:2rem}.bbq-section h3{font-size:.95rem;font-weight:700;margin-bottom:.25rem}.bbq-section .bbq-subtitle{font-size:.75rem;color:var(--text-muted);margin-bottom:1rem;font-style:italic}.bbq-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(140px,1fr));gap:.75rem}.bbq-card{background:var(--bg);border:1px solid var(--border);border-radius:var(--radius-sm);padding:.875rem;text-align:center}.bbq-card-domain{font-size:.8rem;font-weight:600;color:var(--text);padding:.25rem .75rem;background:var(--primary-light);border-radius:4px;display:inline-block;margin-bottom:.75rem}.bbq-card-scores{display:flex;justify-content:space-around}.bbq-score-item{text-align:center}.bbq-score-item .label{font-size:.65rem;color:var(--text-muted);text-transform:uppercase;display:block;margin-bottom:.25rem}.bbq-score-item .value{font-size:1.25rem;font-weight:700}.bbq-score-item .value.ok{color:var(--success)}.bbq-score-item .value.warn{color:var(--orange)}.bbq-score-item .value.bad{color:var(--danger)}.attendance-section{margin-bottom:2rem}.attendance-section h3{font-size:.95rem;font-weight:700;margin-bottom:1rem}.attendance-chart{background:var(--bg);border:1px solid var(--border);border-radius:var(--radius-sm);padding:1.25rem;min-height:160px}.chart-svg{width:100%;height:140px}.chart-line{fill:none;stroke:var(--danger);stroke-width:2;stroke-linecap:round;stroke-linejoin:round}.chart-area{fill:var(--danger-bg);opacity:.4}.chart-dot{fill:var(--white);stroke:var(--danger);stroke-width:2}.chart-label{font-size:10px;fill:var(--text-muted)}.recommendations-section{margin-bottom:2rem}.recommendations-section h3{font-size:.95rem;font-weight:700;margin-bottom:1rem;display:flex;align-items:center;gap:.5rem}.recommendation-card{background:var(--bg);border:1px solid var(--border);border-radius:var(--radius-sm);padding:1rem 1.25rem;margin-bottom:.75rem;display:flex;align-items:flex-start;gap:.75rem}.rec-icon{width:32px;height:32px;border-radius:50%;background:var(--primary-light);color:var(--primary);display:flex;align-items:center;justify-content:center;font-size:.9rem;flex-shrink:0;margin-top:2px}.rec-content{flex:1}.rec-content h4{font-size:.875rem;font-weight:600;margin-bottom:.25rem}.rec-content p{font-size:.78rem;color:var(--text-secondary);line-height:1.5}.rec-action{margin-top:.5rem}.rec-action button{display:inline-flex;align-items:center;gap:.25rem;padding:.3rem .75rem;border-radius:6px;font-size:.75rem;font-weight:600;border:1px solid var(--border);background:var(--white);color:var(--primary);cursor:pointer;font-family:var(--font);transition:all .1s}.rec-action button:hover{background:var(--primary-light)}.loading-spinner{display:flex;align-items:center;justify-content:center;padding:3rem;color:var(--text-muted);font-size:.9rem}.spinner{width:20px;height:20px;border:2px solid var(--border);border-top-color:var(--primary);border-radius:50%;animation:spin .6s linear infinite;margin-right:.75rem}@keyframes spin{to{transform:rotate(360deg)}}.app-header{background:linear-gradient(135deg,#4f46e5,#6366f1);color:#fff;padding:1.25rem 2rem}.header-inner{max-width:1400px;margin:0 auto}.header-title-row{display:flex;align-items:center;gap:.75rem;margin-bottom:.5rem}.header-title{font-size:1.3rem;font-weight:700}.header-badge{padding:.2rem .6rem;border-radius:999px;font-size:.65rem;font-weight:600;background:#fff3;letter-spacing:.03em}.header-desc{font-size:.82rem;line-height:1.55;opacity:.9;max-width:720px}.section{margin-bottom:2rem}.section h3{font-size:.95rem;font-weight:700;margin-bottom:1rem}.empty-state{color:var(--text-muted);font-size:.82rem;font-style:italic;padding:1.5rem;text-align:center;background:var(--bg);border-radius:var(--radius-sm);border:1px dashed var(--border)}.bbq-card.bbq-good{border-left:3px solid var(--success)}.bbq-card.bbq-fair{border-left:3px solid var(--warning)}.bbq-card.bbq-poor{border-left:3px solid var(--danger)}.bbq-card.bbq-na{border-left:3px solid var(--border)}.bbq-card-header{display:flex;align-items:center;gap:.5rem;margin-bottom:.75rem}.bbq-icon{font-size:1.1rem}.bbq-domain-name{font-size:.8rem;font-weight:600}.bbq-scores{display:flex;flex-direction:column;gap:.25rem}.bbq-score-row{display:flex;justify-content:space-between;align-items:center;font-size:.75rem}.bbq-score-label{color:var(--text-muted)}.bbq-score-value{font-weight:600}.bbq-divider{border-top:1px solid var(--border);margin:.25rem 0}.bbq-total-row .bbq-score-label{font-weight:600;color:var(--text)}.bbq-total-value.good{color:var(--success)}.bbq-total-value.fair{color:var(--warning)}.bbq-total-value.poor{color:var(--danger)}.bbq-total-value.na{color:var(--text-muted)}.chart-container{background:var(--bg);border:1px solid var(--border);border-radius:var(--radius-sm);padding:1rem}.rec-list{display:flex;flex-direction:column;gap:.75rem}.rec-item{display:flex;align-items:flex-start;gap:.75rem;background:var(--bg);border:1px solid var(--border);border-radius:var(--radius-sm);padding:1rem 1.25rem}.rec-item .rec-icon{width:32px;height:32px;border-radius:50%;background:var(--primary-light);display:flex;align-items:center;justify-content:center;font-size:.95rem;flex-shrink:0}.rec-item .rec-text{font-size:.82rem;color:var(--text-secondary);line-height:1.55}.churn-bar-container{display:flex;align-items:center;gap:.5rem;margin-top:.375rem}.churn-bar-track{flex:1;height:6px;background:#e5e7eb;border-radius:3px;overflow:hidden}.churn-bar-fill{height:100%;border-radius:3px;transition:width .3s ease}.churn-bar-fill.high{background:var(--danger)}.churn-bar-fill.medium{background:var(--warning)}.churn-bar-fill.low{background:var(--success)}.churn-bar-label{font-size:.7rem;font-weight:600;min-width:36px;text-align:right}.error-banner{margin:1rem 1.5rem;padding:.875rem 1.25rem;background:var(--danger-bg);color:var(--danger-text);border:1px solid #fecaca;border-radius:var(--radius-sm);font-size:.82rem}.resident-list-items::-webkit-scrollbar,.detail-panel::-webkit-scrollbar{width:6px}.resident-list-items::-webkit-scrollbar-thumb,.detail-panel::-webkit-scrollbar-thumb{background:var(--border);border-radius:3px}